Terms and Conditions

These Terms and Conditions set out the rules that apply when you use the All Spins online casino and sportsbook services in Canada. They describe the relationship between you and us, including account responsibilities, eligible use of the platform, how promotions work, and how deposits and withdrawals are handled. By registering and using our services you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Only one account is permitted per person, household, or legal entity unless we agree otherwise in writing. You must provide accurate and complete information when registering and keep it up to date. We may suspend or close accounts that show signs of fraud, multiple registrations, chargebacks, or other breaches of these terms.

Eligibility requirements

To use our services you must meet the legal gambling age in your province or territory and be located in a jurisdiction where access to our site is permitted. You must not be on any self-exclusion or exclusion list that applies to our services. We reserve the right to refuse service or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and in good faith. You must not use automated tools, bots, collusion, or other means to manipulate games or promotions. Any attempt to circumvent security, abuse bonuses, launder funds, or interfere with other players may result in account suspension, forfeiture of winnings, and referral to appropriate authorities.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to specific rules published with each offer. General rules include: one active promotion per account unless stated otherwise, wagering requirements and eligible games will be specified with the offer, and maximum bet limits while playing with bonus funds apply. We may withhold or cancel bonuses and associated winnings if we suspect misuse or violation of promotional terms.

Deposits and withdrawals

Available payment methods and applicable limits are shown in the cashier. Deposits will generally post instantly, while withdrawal times depend on the chosen method and any required verification. We require identity and source-of-funds verification before processing larger withdrawals or when flagged by our risk checks. We may delay, suspend, or reverse transactions that appear suspicious or that violate these terms. Payment providers may apply fees or currency conversion charges that are outside our control.

Verification and limits

We will request documents to verify your identity, address, and payment methods. Until verification is complete, certain features and withdrawal options may be restricted. We may also apply deposit and withdrawal limits to manage risk and comply with responsible play practices.

Dispute resolution

If you have a dispute, contact our support team so we can attempt to resolve the issue promptly. We will investigate claims in good faith and provide a response within a reasonable time. If we cannot reach agreement, applicable consumer protection laws in Canada will guide further steps. In some cases, independent mediation or arbitration may be available.

Updates to terms and conditions

We may change these terms from time to time. Material changes will be posted on the site and, where appropriate, we will notify you by email. Continued use of the service after changes are posted constitutes acceptance of the revised terms. For questions about these terms contact [email protected].